Customer care executive

Sarthi here from Ascendum KPS

OPENING FOR ONIDA/HITACHI CUSTOMER CARE
NO TARGET

Job Location Address:
8th Floor, Satya One Complex, Sushil Nagar Society, Memnagar, Ahmedabad, Gujarat 380052

Map Link: https://maps.app.goo.gl/VG19iUfXeFM7Gzqo7

Time: Onida – 9 Hours (8 AM to 8 PM) Rotational
8 AM – 5 PM
9 AM – 6 PM
10 AM – 7 PM
11 AM – 8 PM
Salary: Between 12K On hand
Language: Hindi/English

JD – Onida- Customer Care Representative

1. Answering calls from customers professionally and responding to customer inquiries and complaints.
2. Handling and resolving customer complaints regarding product service problems.
3. Documenting all calls with regard to the customer’s query accurately in the software
4. Identifying, and escalating priority issues and reporting to the supervisors.
5. Research required information using available resources/software.
6. Provide quality customer support on every call
7. Following call scripts to ensure quality support for custom

Thanks & Regards,
Sarthi Patel